FreeCall 1800 99 WINE (1800 999 463)

Customer Service

Shipping & Delivery

Cleanskins.com uses specialised wine delivery services to deliver our wines to your home, office or to the nearest Australia Post Office. (We can not deliver to a PO BOX - please specify a street address). This service is extremely efficient and safe, and in most cases we use the Australia Post Wine Delivery Service.

Delivery can take up to 15 days (or 10 working days), but this timeframe can often be shorter depending on the overall pressure on the delivery network at that particular time and how close you are to the major cities.

If you choose to have wine delivered to your home and you are out when the delivery is attempted, a card will be placed in your letterbox that will refer you to your local post office to collect the goods. The Post Office will keep your goods safe and sound until you are able to collect them (they will be held for a maximum of 14 days).

* Delivery to Northern Territory and northern WA:
Please note, as of March 1st 2009, we can no longer deliver wine for our standard delivery fee, due to rising petrol and delivery costs, to the following postcodes:
NT: 0800 - 0999
WA: 6215 - 6699, 6700 - 6799

We must now add a delivery surcharge for these postcodes. For enquiries, please call FreeCall 1800 999 463.
 

Privacy & Security

We take your security and privacy very seriously.

Privacy
Cleanskins.com view the protection of your privacy as an integral part of its commitment towards complete accountability and integrity in all its activities and programs. This commitment is supported by the new laws dealing with personal information about you that is stored or received by cleanskins.com.

Consequently, we will:

  • Only use personal information provided by you for the purposes for which it was collected and for any other authorised use.
  • Not disclose your personal information to a third party and will take all necessary measures to prevent unauthorised access or disclosure.
  • Ensure that your personal information is not disclosed to other institutions and authorities except if required or authorised by law.

Security
Internet and credit card security is critical - that is why cleanskins.com chose eWay as its payment gateway.

Cleanskins.com have established an online eCommerce system with RealTime payment options. This is undertaken using Industry Standard 128-bit SSL encryption to ensure your credit card and personal details are kept secure at all time. Cleanskins.com does not keep a record of your Credit Card details after the transaction has taken place and we are constanly reviewing Industry Security standards and operations to make sure we are at the forefront of Internet Security.
 

Returns & Replacements

We back our wines so much that we offer a 100% Money Back Guarantee - If you receive the wine and do not believe it is great value you can send or courier it back to us and receive a full refund. We want you to feel comfortable about giving cleanskins.com wines a go.
 

Ordering

To order from cleanskins.com, you simply select a wine, and add it to your shopping cart. When you have finished selecting wines, proceed to Checkout.

  1. To add a wine to your Shopping Cart, click the Add To Cart button.
  2. To add more wine to your Cart, click the Continue Shopping button.
  3. To finish your order:
    - for credit card payment, click the Proceed to Checkout button.
    - for Paypal payment, click the Checkout with Paypal button.
  4. Checkout Method:
    - to order without creating an Account, select Checkout as Guest.
    - to create an Account, select Register.
    - to log in to an existing Account, type your email addres and password and click Login.
  5. Billing Information:
    - If you have an account, your Billing address will be displayed.
    - If you are a Guest, enter Billing name and address for your credit card.
    - If this is also your Shipping name and address, select Ship to this address.
    - Click the Continue button.
  6. Shipping Information:
    If you have an account, or your Billing address is also your Shipping address, your Shipping address will be displayed.
    If not (especially if you are purechasing a gift for someone else), enter the Shipping Name and Address.
  7. Gift Message:
    To add a gift message, select the Gift Items checkbox, and add the From name, To name, and gift message. This will be included in the wine box, in a gift card.
  8. Payment Information:
    - Credit Card:
    select Credit Card, enter all card details, , then click the Continue button.
    - Paypal: select Paypal Express, then click the Continue button.
      You will jump to Paypal to complete payment.
  9. Order Review:
    Check you order details, then click the Place Order button to complete the order process.
  10. You will be emailed a tax invoice receipt of your order with a tracking number for your reference.
  11. If you are having trouble placing an online order, then you can call us on FreeCall 1800 999463, 9am to 5pm EST weekdays, and place your order with one of our trained operators.

Payment, Pricing & Promotions

 Payment can be made by the following secure online payment options:

  • credit card - VISA or MasterCard only; Amex is not accepted.
  • Paypal - submit your order, and then make payment from your Paypal account.
    For more information about Paypal, click here to see Paypal's FAQ's page.

Credit card security is critical for our customers - that's why cleanskins.com uses eWay as its payment gateway.
 

Viewing Orders

If you create a customer account, you can view your orders, and easily re-order.

To view your orders, click on My Account or Log In, in the top-right of screen:

  1. Enter your email address and password, and click the Login button.
  2. Click on My Orders in the My Account panel at left.
  3. Recent Order are displayed. You can view a Recent Order by clicking View Order.
  4. To re-order the same wine as a past order, click on the Reorder link, in the Recent Orders list, or in the  Order screen.
     

Updating Account Information

To update your Account details - billing or shipping address, newsletter subscription, product reviews, etc, - click on My Account or Log In , in the top-right of screen:

  1. Enter your email address and password, and click the Login button.
  2. Click on the relevant section of your Account, in the My Account panel at left.
  3. Make the required changes, then click the Save button.
  4. Log Out if you have finished using your account.